Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dntcollective@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dntcollective@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dntcollective@gmail.com.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, and in original condition, with all tags and packaging intact.

  • Proof of purchase (order number or receipt) is required.

Non-returnable items:

  • Sale or clearance items

  • Gift cards

  • Items marked as “Final Sale”

  • Personal use items (if applicable)

2. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, please contact us at dntcollective@gmail.com within 7 days of receiving your order.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.

  • Include photos of the item and packaging.

  • We will resolve the issue as quickly as possible at no extra cost to you.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Then contact us at dntcollective@gmail.com

7. Contact Us

For any return or refund questions, please contact:

DNT Collective Support
Email: dntcollective@gmail.com
Response time: 1–2 business days

8. Policy Updates

DNT Collective reserves the right to update this policy at any time. Changes will be posted on this page.

Thank you for supporting DNT Collective.